My post “Last mile to the bottom of the pyramid” discussed how targeted delivery of subsidies and benefits can reduce leakage, improve efficiency of delivery and stimulate demand in the economy. In this post I discuss three critical components for targeted delivery.
Unique Identification: The first and foremost requirement for targeted delivery is unique identification of recipients. “Aadhar”, the biometric based unique identity for residents, addresses this issue. Especially, an infrastructure for verification of identity by matching the biometric signature (say finger print) of the recipient against the master database of UID effortlessly and cheaply from any part of the country would be an extremely powerful tool. This may sound like science fiction or a costly option for our country. Experts do point out that the current state of technology makes this quite feasible and affordable as we can have a standardized process for identity verification for variety of applications. With the increase in volume of usage, the cost would only drop further.
Enrollment of eligible person: The second component is the ability to filter out the individuals who are not eligible for specific subsidy or benefit. Today each agency that is responsible for providing an entitlement goes through extensive processes for enrolling eligible persons. If we take a deeper look, we can see that there are many common eligibility parameters for most of the entitlements. For example one or more indicators like age, sex, income, educational qualification etc are common for most of the subsidies and benefits. I agree that there are some efforts like BPL and APL list, differentiated ration cards etc in certain states which are attempts in this direction. But, there are hardly any agencies that have implemented an infrastructure using the power of modern technology to build and maintain such databases which can be easily accessed and referred to by other systems using a published standard interface.
If we are able to establish one or more entities that would build and maintain databases of individuals against their Unique Id (Aadhaar), various parameters which go into determination of entitlements, there will be tremendous efficiency gains and cost reduction in the process of enrollment. These databases should also have mechanism for reverse flow of information from the administering agencies which will help in continuous update of these parameters. These would be essentially utilities that focus on the IT enabled data management which help the implementation agencies to focus on policy administration.
Some people may point out that such integration of data is an intrusion into privacy. However, conceptually it is just like the credit bureaus like CIBIL that maintains credit history of individuals using data sourced from banks and financial institutions.
Distribution Channel for subsidies: The third critical component in targeted delivery is the distribution channel. As the various subsidies are provided by means of reduced price of products or service, there is a need to manage the distribution of these discounted products along with market priced products. If this movement is not strictly controlled and monitored there could be significant leakage. This would require each of the agencies to make significant investment and effort for this process control which often forces state management of distribution that sometime compromise quality of service.
One of the most efficient ways to address this is standardization of manner for delivering subsidized products. The highest level of standardization is when the subsidy is in the form of a money transfer. In this case the goods will move in market price and the eligible person will get the subsidy credited to a bank account which is easily accessible. In this way the process of benefit distribution is not product based but beneficiary based which can be same for variety of products or services from kerosene to education. The agency responsible can then plug into a standardized payment mechanism at very low cost. Further tweaking the eligibility condition will also require very little or no tweaking of payment system.
In this model the agency distributing the subsidy can focus on product/ service distribution. Moreover, there may not be any need to restrict such distribution through government controlled agencies and can be handled by a number of private and public service providers helping competition and resulting improvement in service quality. Government can focus on administration of eligibility and administration of the subsidy. This monetization of benefit can also leave the choice of how to use this entitlement to the beneficiary.
Criticism for this model is that the beneficiary may misuse the entitlement irresponsibly and the state will not be able to influence the behavior of the target audience. Even this can be addressed by mechanisms like transferring the subsidy to the account of lady of the house (It is a well researched fact that women of the house are normally more responsible with money. Similarly the better status of the Nair woman of Kerala who historically had the economic power on account of a matrilineal society could also support this) or dependent on compliance to certain conditions.
This can also be addressed by a minor tweak of payment system. In this case each of the subsidies can be treated as an entitlement credited to the account which can be used only against purchase of the prescribed service. As far as the payment system is considered it is very much like handling multicurrency accounts which is a well established process.
Tail piece: This post attempts to highlight the possibility of establishing two critical infrastructure utilities which in conjunction with the Aadhar can significantly improve the subsidy and social security administration. This cannot be achieved overnight. But it makes sense to give focused attention to the above as we have established Unique Id Authority of India.
In the end, it all comes to choices to turn stumbling blocks into stepping stones.Amber Frey
If you liked this post, share it with your friends.
Unique Identification: The first and foremost requirement for targeted delivery is unique identification of recipients. “Aadhar”, the biometric based unique identity for residents, addresses this issue. Especially, an infrastructure for verification of identity by matching the biometric signature (say finger print) of the recipient against the master database of UID effortlessly and cheaply from any part of the country would be an extremely powerful tool. This may sound like science fiction or a costly option for our country. Experts do point out that the current state of technology makes this quite feasible and affordable as we can have a standardized process for identity verification for variety of applications. With the increase in volume of usage, the cost would only drop further.
Enrollment of eligible person: The second component is the ability to filter out the individuals who are not eligible for specific subsidy or benefit. Today each agency that is responsible for providing an entitlement goes through extensive processes for enrolling eligible persons. If we take a deeper look, we can see that there are many common eligibility parameters for most of the entitlements. For example one or more indicators like age, sex, income, educational qualification etc are common for most of the subsidies and benefits. I agree that there are some efforts like BPL and APL list, differentiated ration cards etc in certain states which are attempts in this direction. But, there are hardly any agencies that have implemented an infrastructure using the power of modern technology to build and maintain such databases which can be easily accessed and referred to by other systems using a published standard interface.
If we are able to establish one or more entities that would build and maintain databases of individuals against their Unique Id (Aadhaar), various parameters which go into determination of entitlements, there will be tremendous efficiency gains and cost reduction in the process of enrollment. These databases should also have mechanism for reverse flow of information from the administering agencies which will help in continuous update of these parameters. These would be essentially utilities that focus on the IT enabled data management which help the implementation agencies to focus on policy administration.
Some people may point out that such integration of data is an intrusion into privacy. However, conceptually it is just like the credit bureaus like CIBIL that maintains credit history of individuals using data sourced from banks and financial institutions.
Distribution Channel for subsidies: The third critical component in targeted delivery is the distribution channel. As the various subsidies are provided by means of reduced price of products or service, there is a need to manage the distribution of these discounted products along with market priced products. If this movement is not strictly controlled and monitored there could be significant leakage. This would require each of the agencies to make significant investment and effort for this process control which often forces state management of distribution that sometime compromise quality of service.
One of the most efficient ways to address this is standardization of manner for delivering subsidized products. The highest level of standardization is when the subsidy is in the form of a money transfer. In this case the goods will move in market price and the eligible person will get the subsidy credited to a bank account which is easily accessible. In this way the process of benefit distribution is not product based but beneficiary based which can be same for variety of products or services from kerosene to education. The agency responsible can then plug into a standardized payment mechanism at very low cost. Further tweaking the eligibility condition will also require very little or no tweaking of payment system.
In this model the agency distributing the subsidy can focus on product/ service distribution. Moreover, there may not be any need to restrict such distribution through government controlled agencies and can be handled by a number of private and public service providers helping competition and resulting improvement in service quality. Government can focus on administration of eligibility and administration of the subsidy. This monetization of benefit can also leave the choice of how to use this entitlement to the beneficiary.
Criticism for this model is that the beneficiary may misuse the entitlement irresponsibly and the state will not be able to influence the behavior of the target audience. Even this can be addressed by mechanisms like transferring the subsidy to the account of lady of the house (It is a well researched fact that women of the house are normally more responsible with money. Similarly the better status of the Nair woman of Kerala who historically had the economic power on account of a matrilineal society could also support this) or dependent on compliance to certain conditions.
This can also be addressed by a minor tweak of payment system. In this case each of the subsidies can be treated as an entitlement credited to the account which can be used only against purchase of the prescribed service. As far as the payment system is considered it is very much like handling multicurrency accounts which is a well established process.
Tail piece: This post attempts to highlight the possibility of establishing two critical infrastructure utilities which in conjunction with the Aadhar can significantly improve the subsidy and social security administration. This cannot be achieved overnight. But it makes sense to give focused attention to the above as we have established Unique Id Authority of India.
In the end, it all comes to choices to turn stumbling blocks into stepping stones.Amber Frey
If you liked this post, share it with your friends.
by making sure, the subsidy reaches the beneficiary,the problem is not fully solved. How can the government be sure that the money meant to buy kerosene, do not get spent in liquor dens in the village? The real last mile problem is all about the vagaries of human behavior
ReplyDeleteBiju,
ReplyDeleteBut reaching to the intended person can reduce leakage and help the person who makes the right choice at least.
You can take the horse to the water .....
But should the state decide what he does with the subsidy or should he decide. He may buy wheat instead of kerosene.
On the other hand I agree that we should also try to help him take the right decision. That is your area!!